The PC Support Specialist provides expert support to the University user community. The types of support provided includes repairs and replacement of faulty equipment, upgrading computers, installing and supporting of university standard software on desktop and laptop computers, as well as providing support for network connectivity and printing on campus

Duties and Responsibilities:

PC Support Specialist are responsible for troubleshooting computer related issues.
Hardware/Software Support:
Repairing laptops and desktops computers, ordering computer parts, working with vendors, software and hardware installs, support university events ensuring computers are functioning, and documentation. Support and troubleshoot peripherals such as printers, scanners, monitors, keyboards, mice, and external drives.
Mentoring: mentoring, training on Tech Support processes and procedures and great customer service.
Keep abreast of emerging hardware and technology.
Works extended hours when needed (late evening, Saturday, Sunday, or holidays). Moving/Installing computer equipment around the university (including off campus sites and all campuses).

Required Qualifications:

Associate’s Degree required; a certificate from a technical institute may substitute for the degree.
A+ certification required, great troubleshooting and customer service skills, good
communication skills (written and verbal)

Desired Qualifications:

Microsoft MCSA, MCSE, Lenovo certification, Network +, familiarity with Jira, Apple MAC OS, Adobe Creative Suite, 3D printing, Innovative Technologies (AI, VR)

Licenses and Certificates:

A+ certification Required
Lenovo certification (Required to obtain after hiring)

Salary Grade:

Staff Non-Union - SN140

Exempt/Nonexempt: Nonexempt

Physical Demands: General Office Environment

Special Instructions to Applicants:

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.