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Thank you for your interest in working with Seton Hall University. All applicants must create an online application to be considered for any open position. Please note, employment is contingent upon satisfactory criminal and other relevant background investigations. The determination of satisfactory is at the sole discretion of Seton Hall University.

A computer workstation is available in the Human Resources Office for applicants who wish to apply in person. There are also computers available in the Walsh Library. Resumes received outside of the online application process will not be accepted. If special accommodations are needed in order to apply for a position, please contact the Department of Human Resources.

Collections Manager

Apply now Job no: 493058
Full time/Part time: Full-time
Location: South Orange
Categories: Administrator

Under the direction of the Bursar, works directly with the University's third-party billing servicer to ensure maximum collection efforts are made on the Perkins and Nursing loan portfolios. Monitor all outstanding loan receivables, performing due diligence while collecting payments to obtain maximum cash flow and low default rates. This position will also support the Student Account Receivables portfolio for non-registered students and is in charge of the write-off and recovery processes to third-party collections agencies.

Duties and Responsibilities:

  • Collect payments on delinquent Student Accounts.
  • Inform students of overdue accounts, amount currently owed, and attention needed to financial aid matters; establish and maintain payment plan arrangements.
  • Assist former students in resolving financial issues and, when possible, their return to Seton Hall University.
    Determine accounts to be written off as a bad debt and send to a collection agency for further action. Work with collection agencies on written off accounts.
  • Follow-up with collection agency to discuss progress of collection efforts and to ensure proper account maintenance.
  • Maintain student loan files adhering to prescribed retention schedule.
  • Maintain correct loan servicer information and review monthly reports including most recent contact information (address and phone number), manage cohort default rate, etc.
  • Perform reconciliations and analyze reconciliation data for meaningful conclusions and reasonableness.

Required Qualifications:

  • Associate‚Äôs Degree and 2 years of increasingly responsible accounts receivable work (may be in combination with accounting duties) is required.
  • 5 or more years of progressively complex accounts receivable or other related work may substitute for the degree.

Desired Qualifications:

  • Previous experience in a higher education environment highly desirable.
  • Baccalaureate Degree in Business Administration or a related field from an accredited college or university preferred.


  • Exempt

Salary Grade:

  • Administrative - AD180

Physical Demands:

  • General office environment

Special Instructions to Applicants:

  • The person in this position is required to perform his or her duties at all Seton Hall University locations and facilities, as assigned.


Advertised: Eastern Daylight Time
Applications close:

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