JOB SUMMARY:

The Desk Assistant (DA) is a part-time paraprofessional staff member of the Department of Residence Life. They are primarily responsible for maintaining security within the residence hall and serving as customer service representatives for the department. The DA also addresses problems, performs various administrative tasks, and serves as a resource for students. The position description listed below encompasses the major expectations of DAs.

DUTIES & RESPONSIBILITIES:

SECURITY

1. Assist in maintaining the security system of residence halls.

2. Confirm residency of students, as they swipe their ID cards.

3. Ensure guests are properly signed in and out of residence halls.

4. Know the RA on-call system and important resource phone numbers.

5. Assist with evacuation during fire alarms.

ADMINISTRATIVE

1. Operate the desk phone and card access reader.

2. Record necessary phone messages for the Residence Life staff, residents, and guests.

3. Maintain computer desk logs in an accurate, orderly manner.

4. Attend all meetings.

5. Act as University representative and resource person for residents and guests throughout the University.

7. Maintain order and neatness in the working area.

GENERAL

1. Be responsible, flexible, take initiative, and solve problems.

2. Provide prompt, polite, courteous, professional, and timely customer service to all people.

3. Conduct self in a professional manner while at the desk.

4. Demonstrate exceptional interpersonal and communication skills.

5. Communicate problems, issues, and concerns to supervisor.

REQUIRED QUALIFICATIONS:

Current Seton Hall student.

SPECIAL INSTRUCTIONS TO APPLICANTS:

Must attend mandatory Desk Assistant Training in August 2024.

HIRING MANAGER:

Ray Vincent De Jesus

(rayvincent.dejesus@shu.edu) (973) 761-9172

FEDERAL WORK STUDY ELIGIBILITY REQUIRED:

No

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.