The Director of Admissions Operations serves as a key member of the undergraduate admissions leadership team and reports to the Vice President of Enrollment Management. This position provides strategic vision, collaborative leadership, and operational oversight for the systems, processes, and technologies that support the undergraduate admissions lifecycle The Director is a key member of the team, providing support for the continued development, innovation, optimization, and maintenance of Slate by Technolutions as it pertains specifically to admissions operations. The Director also oversees application processing and supports related student information systems, including Banner. In partnership with colleagues across Enrollment Management and the University, the Director of Admissions Operations advances technology and database solutions that improve efficiency, strengthen data integrity, enhance the applicant experience, and support informed, data-driven decision-making. The successful candidate will bring a thoughtful, service-oriented approach to operational excellence while identifying opportunities to streamline processes, promote best practices, and ensure that admissions operations effectively support the University’s enrollment goals in alignment with the university’s mission and its Catholic values. This position must uphold confidentiality, and use discretion and professionalism in handling sensitive financial and personnel information.
Duties and Responsibilities:
Provide operational oversight for Slate and Banner and is related to Undergraduate Admissions, including system administration, configuration, integrations, testing, data integrity, workflow automation, documentation, and issue resolution.
Develop, implement, monitor, and continuously improve undergraduate admissions processes, policies, procedures, training materials, and operational documentation.
Coordinate all aspects of undergraduate application processing and collaborate with enrollment leadership to ensure accurate, timely, and efficient operations.
Supervise admissions operations staff, including hiring, training, staff development, performance management, work assignment, and quality assurance.
Manage relationships with third-party vendors and external partners, including system integrations, data exchanges, testing plans, implementation timelines, and problem resolution.
Support broader undergraduate admissions activities, including application review, student and family communications, recruitment coverage, open houses, admitted-student programs, and other enrollment events.
Occasional weekend duty
Required Qualifications:
• Bachelor's degree
• 3-5 years experience in admission, with experience in the processing area
• Organizational & communications skills
• Knowledge of Banner and Slate
Desired Qualifications:
• Detail oriented
• Proactive
• Multitask & prioritize
Licenses and Certificates:
Driver's License
Salary Range:
$58,400 - $80,300
Exempt/Nonexempt: Exempt
Physical Demands: General Office Environment
Special Instructions to Applicants:
Benefits Information:
Full Time Benefits
Life today is complex. That’s why Seton Hall University offers a comprehensive package of benefits and programs to help you simplify and enrich your life.
These benefits are important elements of your total university compensation package. Benefits include but are not limited to bundled medical, prescription, and vision insurance, dental insurance, and life insurance, and retirement plan. More information is available at https://www.shu.edu/human-resources/benefits.html.
Seton Hall University is located in South Orange, New Jersey, 14 miles from New York City. It is the oldest Catholic diocesan institution of higher education in the United States and is home to about 6,300 undergraduate and 3,700 graduate students. A vibrant and culturally inclusive community, Seton Hall pursues academic excellence and ethical development in a collaborative environment and prepares its students to be servant leaders in their professional and community lives. Seton Hall University is an equal opportunity employer. It honors diverse perspectives and welcomes employees from all faith traditions. In turn, its employees respect Catholic beliefs and values, engage in servant leadership, and support the University’s mission as a Catholic institution of higher education.
