The primary purpose of the Security Dispatcher is to protect life and property. This is accomplished through monitoring, coordinating, and controlling information received from sources such as duress, access, and intrusion alarms on campus. The Security Dispatcher commands our central communication center. The Dispatcher is responsible for all telephone and radio communications. Information is evaluated and communicated to the appropriate Public Safety personnel as well as police, fire, and medical services. Finally, in the absence of a supervisor, the dispatcher assumes the duties and responsibilities of a Security Manager.

Duties and Responsibilities:

1. Monitor/Coordinate/Control: Responsible for monitoring and controlling the fire and intrusion systems. Interprets the signals as they are received and coordinates the necessary responses.
• Monitors all fire, intrusion, trouble, and supervisory alarms
• Monitors key management system and distributes keys when required
• Monitor Bursar’s office, Health Services, Enrollment Services, and Parking Services panic alarms
• Monitors the emergency phones stationed throughout the main campus
• Monitors Access Control System
• Monitors all 911 phone calls
• Answers all “Calls for service” (i.e. lockouts, escorts, jumpstarts)
2. Communications: The Dispatcher is responsible for telephone and radio communications:
• Responsible for answering or transferring all standard, non-emergency telephone inquiries to appropriate departments.
• Inquiries regarding building opening/closings
• Assists with providing phone directions to the University
• Inquiries regarding location and time of events occurring on campus.
• Answers all radio transmissions
• Dispatches transportation services, Saferide requests: coordinate & dispatch of assets; SHUFLY:status/locations and questions
3. Reports emergency situations and potential safety issues to appropriate University personnel and outside vendors for a timely response.
• Perform fire extinguisher inspections
• Notify emergency services: fire, police, and medical
• Notify Rapid Response central alarm station for off campus building alarms
• Dispatch Public Safety personnel to incidents
• Notify S.O.F.D and Encore Fire Protection of any sprinkler repairs or maintenance when system is inoperative
• Notify USA Security of any alarm repairs or maintenance when system is inoperative
• Notify appropriate Insurance Company when the fire suppression system is deactivated for maintenance, repairs, and upgrades.
• Communicate with senior Public Safety administrators as incidents my require
• Contact appropriate chemical, regulatory and compliance information services to obtain MSDS (maintenance safety data sheets) forms regarding chemical spills.
• Is off-hours contact for Facilities Engineering for emergency maintenance and all off hour requests
• Notifies on-call counseling services
• Contacts appropriate vendor dispatcher regarding problems associated with the ShuFly shuttle
4. Responsible for issuing and recording equipment, maintains reports and forms, including but not limited to:
• Issues equipment to the ShuFly bus driver
• Issues parking passes when Parking Services is closed.
• Issue and collect security equipment (e.g. radios, keys, ticket writers)
• Record all boot and tow sheets
• Maintain lost and found binder
• Fill out lost property reports and verify claims by confirming identification
• Fills out hospital transport fund forms
• Maintain dispatch documentation, including computer files on all off campus sites
• Maintain and reorder all supplies/equipment as necessary
• Complete AAR (Alarm Activation Reports) maintenance forms
• Maintain PNG and restriction lists
• Releases booted or towed vehicle when Parking Services is closed
5. Supervision: In the absence of a Security Manager, the dispatcher assumes the responsibilities of shift supervisor:
• Conducts roll call
• Conduct roll call training
• Monitors assignments
• Assists personnel in field
• Passes on information to oncoming shifts. Reviews and approves incident reports
• Enter reports

Required Qualifications:

High School diploma required, preferred bachelor's degree, 1-3 year work related experience, must work well under pressure, be able to multitask and prioritize.

Desired Qualifications:

40 hours basic 911 communication course, operate close circuit televisions and multiplexer systems.

Licenses and Certificates:

Valid NJ driver's license, CPR, AED, First Aid Certification

Salary Range:

Exempt/Nonexempt: Nonexempt

Physical Demands: General Office Environment

Special Instructions to Applicants:

Schedule work hours: Thursday-Monday 4:00PM-12:00AM

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.