JOB SUMMARY

PC Support services is looking for a creative, marketing savvy student, with moderate technology experience to serve in a dual role as both a Social Media Consultant for Seton Hall’s Esports Team and the Lab Consultant for our Esports Lab.

DUTIES & RESPONSIBILITIES

Duties and responsibilities outlined below:

Support the E-Sports teams to develop and implement outreach and promotional campaigns to boost brand engagement. Responsibilities include but are not limited to:

• Assisting with the design and execution of social media campaigns

• Submit events onto SHU Planner.

• Promote events.

• Report SHU Esports news (updates, upcoming matches, and post-match game score, highlights, etc.)

• Work as a member of a team to create social media posts and promote community engagement across social media accounts (Twitter, YouTube, Twitch, Facebook, IG, etc.)

• Track social media engagement to identify high-performing ideas and campaigns for scalability.

• Support esports teams at live and online events via graphics and posts.

• Take pictures and record videos during matches and other events to be developed into content for social media sites.

• Complete other digital media projects as assigned.

Support “everyday” functioning of Esports Lab. Responsibilities include but are not limited to

• Esports Lab Consultant provides excellent customer service, technology assistance, and facility preparation for instruction, gaming, coaching, and collaboration.

• Interacts with lab patrons and aids end-users by answering questions and troubleshooting technical issues.

• Prepares lab for games/classroom instructions as requested, is willing to open/close the facility, and has the availability to work nights and weekends.

• Must have a basic knowledge of computer games, be qualified in resolving basic technology and gaming issues. Must also be familiar with standard software and hardware.

FEDERAL WORK STUDY REQUIREMENT

NO -- Federal Work Study eligibility not required

REQUIRED QUALIFICATIONS

Must be a current Seton Hall student

• Basic knowledge of Windows operating systems, MS Office. Knowledge of SPSS and other software used on the SHU campus is also useful.

• Possess an understanding of Esports eco system (games, platforms, peripheral devices, esports and gaming trends, etc.)

• Basic knowledge of popular social media platforms social media and Esports channels/sites

• Should possess some basic photo-editing and video-editing skills.

• Familiarity working with database applications and querying information.

• Be a creative and detail-oriented individual, capable of working collaboratively and taking initiative.

• Possess strong written and verbal communication skills, along with proficient organizational and problem-solving skills.

• Possess past customer service experience.

SPECIAL INSTRUCTIONS

Other Physical Demands: Carrying reams of paper as needed to stock printers.

CONTACT

Marsha Philemon (marsha.philemon@shu.edu)

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.