JOB SUMMARY:

PC Support services is looking for a dedicated, passionate student, with moderate technology experience to serve in a dual role as both a Player Manager for Seton Hall’s Esports Team and the Lab Consultant for our Esports Lab.

DUTIES & RESPONSIBILITIES:

Support the League of Legends team to develop and practices, scrimmages, VOD reviews. Responsibilities include but are not limited to:

• Assisting with the design and execution of practice and game calendars

• Search for scrimmages for the League of Legends Team

• Schedule Practices and VOD Reviews

• Be present to record practice/scrimmages

• Assist in try-outs, recording data for coaches

• Ensure players are online and on time for matches and practices.

• Game-Day prep: ensuring PC’s are ready (updated and optimized)

• Assist in managing ULoL and EGF Schedules

• Complete other manager projects as assigned

Support “everyday” functioning of Esports Lab. Responsibilities include but are not limited to

• Esports Lab Consultant provides excellent customer service, technology assistance, and facility preparation for instruction, gaming, coaching, and collaboration.

• Interacts with lab patrons and aids end-users by answering questions and troubleshooting technical issues.

• Prepares lab for games/classroom instructions as requested, is willing to open/close the facility, and has the availability to work nights and weekends.

• Must have a basic knowledge of computer games, be qualified in resolving basic technology and gaming issues. Must also be familiar with standard software and hardware.

REQUIRED QUALIFICATIONS:

• Basic knowledge of Windows operating systems, MS Office. Knowledge of SPSS and other software used on the SHU campus is also useful.

• Possess an understanding of Esports eco system (games, platforms, peripheral devices, esports and gaming trends, etc.)

• A strong working knowledge of Discord as this will be the primary form of communication.

• Basic knowledge of popular social media platforms social media and Esports channels/sites

• Familiarity working with database applications and querying information.

• Be a creative and detail oriented individual, capable of working collaboratively and taking initiative.

• Possess strong written and verbal communication skills, along with proficient organizational and problem-solving skills.

• Possess past customer service experience.

HIRING MANAGER:

Marsha Philemon (marsha.philemon@shu.edu)

FEDERAL WORK STUDY ELIGIBILITY REQUIRED:

No

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.