JOB SUMMARY

The STA will have opportunity to learn new Technology (InTune, Azure AD, Mac), problem-solving skills and work in a diverse technical team environment.

DUTIES & RESPONSIBILITIES

• Imaging of specialized PCs

• Testing print packages

• Testing other packages

• Test new/updated Windows and Apple Macintosh applications

• Configure and setup Apple Macintosh devices

• Assist in testing new feature/functionalities within Jira

• Review our current Service Portal and provide feedback on its functionality and user experience

• Assist in reviewing tickets that are sent by customers via email

• Assist in providing technical support over the phone

• Assist in providing feedback on Knowledgebase articles that are created for Public. Confirm that Knowledgebase Articles are easy to follow.

• Suggest new Knowledgebase Articles that students could use

• Ways we can improve support to our customers (what does a student need help with/wish there was more information on?)

FEDERAL WORK STUDY REQUIREMENT

NO -- Federal Work Study eligibility not required

REQUIRED QUALIFICATIONS

Position Requirements

Must be a current Seton Hall student

• Knowledge of current Windows operating systems, MS Office applications (Excel, Word, Outlook Email), and JIRA

• Familiarity working with database applications and querying information

• Someone who is articulate, organized and able to work as part of a team

SPECIAL INSTRUCTIONS

Other Physical Demands: Carrying reams of paper as needed to stock printers.

CONTACT

Marsha Philemon (marsha.philemon@shu.edu)

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.