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Thank you for your interest in working with Seton Hall University. All applicants must create an online application to be considered for any open position. Please note, employment is contingent upon satisfactory criminal and other relevant background investigations. The determination of satisfactory is at the sole discretion of Seton Hall University.

Resumes received outside of the online application process will not be accepted. If special accommodations are needed in order to apply for a position, please contact the Department of Human Resources.

PCSS Student Technician 2024 - 2025

Apply now Job no: 496290
Full time/Part time: Part-time
Location: South Orange
Categories: Student Employment

JOB SUMMARY:

Student Laptop Technicians provide technical support in the Technical Support Services Area in Corrigan Hall and around campus. Student Technicians are responsible for providing software and hardware technical support and troubleshooting for members of the Seton Hall community. Student technicians will document all work done in various databases as warranted. In addition, Student Technicians are expected to provide excellent customer service at all times.

 

DUTIES & RESPONSIBILITIES:

Student Technicians will be responsible for:

• Greeting customers warmly and ascertaining the issue or reason for coming in

• Diagnosing and documenting laptop related issues

• Software installation, configuration, troubleshooting, and maintenance

• Servicing laptop hardware related issues and/or sending laptops for further repair

• Entering all walk-in requests into the JIRA database as well as checking on the status of current database requests

• Refilling printer paper, toner, and drums around campus

• Going out to service faculty or lab computers around campus

• Working on extra projects and tasks as needed between day to day operations.

 

Working with University Systems in development, implementation, troubleshooting, and training. Must attend training seminars and be knowledgeable in the areas needed to perform required services.

 

REQUIRED QUALIFICATIONS:

• Understanding and/or experience with laptop hardware and software troubleshooting

• Knowledge of current Windows operating systems, in addition to basic knowledge of current MS Office products, and various other Seton Hall supported software and hardware

• Ability to quickly adapt to ever changing hardware and software products

• Someone who is articulate, organized and able to work as part of a team

• Basic knowledge of networking and connectivity

• Great customer service skills

• Excellent interpersonal verbal and written communication

 

HIRING MANAGER:

Marsha Philemon (marsha.philemon@shu.edu)

 

FEDERAL WORK STUDY ELIGIBILITY REQUIRED:

No

 

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.

Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time

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