Assists students and parents regarding the financial aid process and provides information on available programs, procedures, and eligibility requirements. Reviews financial aid applications and related documentation for compliance with eligibility requirements. Provides assistance to students and parents in the completion of financial aid applications.

Duties and Responsibilities:

1. Reviews, verifies, and assesses applications and support documents in accordance with established guidelines to determine financial aid eligibility.
2. Act as a liaison between the Financial Aid and Human Resources department concerning Tuition Remission benefits. Post awards, make adjustments as needed. Reach out to employees and students regarding this benefit when required.
3. Provides information to students and families regarding the options for obtaining financial aid, the process for requesting aid, and the eligibility requirements for receiving and maintaining aid. Work within a rotation at our front counter and/or back office support.
4. Coordinate with the Bursar department regarding Outside scholarships received. Post the resources on the Financial Aid side so that accounts are reconciled and remain compliant.
5. Responds to inquiries and referrals from students and the call center. Researches and resolves problems related to transactions handled by the department.
6. Performs miscellaneous job-related duties as assigned.

Required Qualifications:

High school diploma

Desired Qualifications:

Bachelors degree, Higher education experience

Salary Grade:

Staff Union (Local 153) - SU18.0

Exempt/Nonexempt:

Nonexempt

Physical Demands:

General Office Environment

Special Instructions to Applicants:

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.