Responsibilities:

• Student Workers will be responsible for:
  • Greeting customers warmly and ascertaining the issue or reason for coming in
  • Diagnosing and documenting laptop/printer related issues
  • Software installation, configuration, troubleshooting, and maintenance (student tech)
  • Servicing laptop hardware related issues and sending laptops for further repair (student tech)
  • Entering all walk-in requests into the Service Now database as well as checking on the status of current database requests
  • Refilling printer paper, toner, and drums around campus
  • Going out to service faculty or lab computers around campus
  • Working on extra projects and tasks as needed between day-to-day operations.

Qualifications:

• • Basic knowledge of Windows operating systems, MS Office. Knowledge of SPSS and other software used on the SHU campus is also useful.
  • Familiarity with working with database applications and querying information.
  • Articulation, organization, and the ability to work as part of a team
  • Superb customer service skills.

  Student Technician
  • Understanding and/or experience with laptop hardware and software troubleshooting
  • Knowledge of current Windows operating systems, in addition to basic knowledge of current MS Office products, and various other Seton Hall supported software and hardware
  • Ability to quickly adapt to ever changing hardware and software products
  • Someone who is articulate, organized, and able to work as part of a team
  • Basic knowledge of networking and connectivity
  • Great customer service skills
  • Excellent interpersonal verbal and written communication

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.