The primary purpose of the Security Dispatcher is to protect life and property. This is accomplished through monitoring, coordinating, and controlling information received from sources such as duress, access, and intrusion alarms on campus. The Security Dispatcher commands our central communication center. The Dispatcher is responsible for all telephone and radio communications. Information is evaluated and communicated to the appropriate Public Safety personnel as well as police, fire, and medical services. Finally, in the absence of a supervisor, the dispatcher assumes the duties and responsibilities of a Security Manager.

Duties and Responsibilities:

1. Communications: The Dispatcher is responsible for telephone and radio communications
• Oversees the weekly management of SHU Ride, ensuring smooth and efficient operations.
• Coordinates the personnel schedule for SHU Ride in collaboration with AD Admin Services.
• Manages incoming calls and addresses issues related to the TripShot app and works with Parking Services Manager
• Reports transportation issues, safety concerns, and submits transportation vehicle reports.
2. Monitor/Coordinate/Control: Responsible for monitoring and controlling the fire and intrusion systems. Interprets the signals as they are received and coordinates the necessary responses.
Monitors the following: fire, intrusion, trouble and supervisory alarms, keys, various departmental alarms and panic alarms, emergency phones, access control systems, 911 calls and all service calls.
3. Reports emergency situations and potential safety issues to appropriate University personnel and outside vendors for a timely response.
4. Responsible for issuing and recording equipment, maintains reports and forms,
5. Supervision: In the absence of a Security Manager, the dispatcher assumes the responsibilities of shift supervisor.

Required Qualifications:

High School diploma or GED and one to three years of relevant work experience required. Relevant work experience may include experience in Public Safety, Military, Police or Criminal Justice coursework.

Desired Qualifications:

Community policing course, CPR, AED, First Aid certification, basic computer skills, have knowledge of alarm systems, the ability to write a clear and concise report, be able to clearly communicate directions, instructions, as well as work well under pressure.

Licenses and Certificates:

Valid New Jersey driver's license required.

Salary Grade:

AD150 - Administrative

Exempt/Nonexempt: Nonexempt

Physical Demands: General Office Environment

Special Instructions to Applicants:

SHIFT: Tuesday-Saturday 7:00PM-3:00AM

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.