Desk Assistant(2017-2018 Academic Year)
Job no: 492736
Full time/Part time: Part-time
Location: South Orange
Categories: Student Employment
SPECIFIC RESPONSIBILITIES SECURITY 1.Assist in maintaining the overall security system of the residence hall. 2. Swipe ID cards of all entering the residence hall and/or confirm residency. 3. Ensure guests are properly signed in and out. 4. Be aware of the RA on-call system and important resource phone numbers. 5. Assist with fire alarm evacuation.
ADMINISTRATIVE 1. Properly operate the desk phone and card access reader. 2. Record necessary phone messages for the Senior Staff/residents/guests when necessary. 3. Maintain computer desk logs in an accurate, orderly manner. 4. Attend all meetings. 5. Maintain work orders via computer. 6. Act as University representative and resource person for residents and guests throughout the University. 7. Maintain order and neatness in the working area
GENERAL 1.Be responsible, flexible, take initiative, and have the ability to accept and problem solve challenges. 2. Be able to provide prompt, polite, courteous, professional, and timely customer service to all residents & guests. 3. Work at least two weekends per month for the duration of the semester. 4.Conduct self in a professional manner while at the desk, including attire appropriate to customer service role. Allow only staff members behind the desk while working. 5. Work independently and in groups. 6. Demonstrate and use exceptional interpersonal and communication skills. 7. Communicate problems, issues, and concerns to the Residence Hall Coordinator. 8. Must be registered for classes/full-time course load Head Desk Assistant (appointed position only) 1. In addition to the duties listed above, Head DA's are responsible for fulfilling all job responsibilities associated with the DA position as outlined in the DA contract. 2. Head DA's are responsible for calling and presiding over bi-weekly Desk Assistant meetings. 3. Required to meet with desk supervisor's every week for desk updates 4. Prepare and send out all schedules to DA's and desk supervisors 5. Verify passes and check for violations weekly 6. Update Guest Pass information such as: number of passes, violations, and number of overnight passes 7. Maintain and update bulletin boards monthly and improve for the overall appearance of the desk 8. Serve as the primary back up Desk Assistant for open/missed shifts and for finding coverage
Candidate must be a full-time, undergraduate student in solid academic standing.
Must attend mandatory DA Training in August 2017. Please attach a copy of your resume. It is strongly encouraged that you submit a Cover Letter.
Advertised: Eastern Standard Time
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