Dispatcher - IHS Campus
Job no: 493606
Full time/Part time: Full-time
Location: Interprofessional Health Sciences
The primary purpose of the Dispatcher is to protect life and property. This is accomplished through monitoring, coordinating, and controlling information received from sources such as duress, access, and intrusion alarms on campus. The Dispatcher commands our central communication center. The Dispatcher is responsible for all telephone and radio communications. Information is evaluated and communicated to the appropriate Public Safety personnel as well as police, fire, and medical services. Finally, in the absence of a supervisor, the dispatcher assumes the duties and responsibilities of a Security Manager.
Duties and Responsibilities:
Monitor/Coordinate/Control: Responsible for monitoring and controlling the fire and intrusion systems. Interprets the signals as they are received and coordinates the necessary responses.
- Monitors all fire, intrusion, trouble, and supervisory alarms
- Monitors key management system and distributes keys when required
- Monitors the emergency phones stationed throughout the I.H.S.C. campus
- Monitors Lenel Access Control System
- Monitors all 911 phone calls
- Answers all “Calls for service” (i.e. lockouts, escorts, jumpstarts)
2. Communications: The Dispatcher is responsible for telephone and radio communications:
- Responsible for answering or transferring all standard, non-emergency telephone inquiries to appropriate departments.
- Inquiries regarding building opening/closings
- Assists with providing phone directions to the Interprofessional Health Science Campus (I.H.S.C.)
- Inquiries regarding location and time of events occurring on campus.
- Answers all radio transmissions
3. Reports emergency situations and potential safety issues to appropriate I.H.S.C. personnel and outside vendors for a timely response.
- Notify emergency services: fire, police, and medical
- Notify central alarm station for building alarms
- Dispatch Public Safety personnel to incidents
- Notify Facility Manager of any sprinkler repairs or maintenance when system is inoperative
- Notify Facility Manager of any alarm repairs or maintenance when system is inoperative
- Communicate with senior Public Safety administrators as incidents my require
- Contact appropriate chemical, regulatory and compliance information services to obtain MSDS (maintenance safety data sheets) forms regarding chemical spills.
- Is off-hours contact for Facility Manager for emergency maintenance and all off hour requests
- Notifies on-call counseling services
- Contacts appropriate vendor dispatcher regarding problems associated with the courier service
4. Responsible for issuing and recording equipment, maintains reports and forms, including but not limited to:
- Issues equipment to the courier driver
- Issues parking passes when Parking Services is closed.
- Issue and collect security equipment (e.g. radios, keys, ticket writers)
- Record all boot and tow sheets
- Maintain lost and found binder
- Fill out lost property reports and verify claims by confirming identification
- Fills out hospital transport fund forms
- Maintain dispatch documentation,
- Maintain and reorder all supplies/equipment as necessary
- Complete AAR (Alarm Activation Reports) maintenance forms
- Maintain PNG and restriction lists
- Releases booted or towed vehicle when Parking Services is closed
5. Supervision: In the absence of a Security Manager, the dispatcher assumes the responsibilities of shift supervisor:
- Conducts roll call
- Conduct roll call training
- Monitors assignments
- Assists personnel in field
- Passes on information to oncoming shifts. Reviews and approves incident reports
- Enter reports
- High School Diploma, preferred Bachelor's degree and/or 1-3 years prior dispatch experience with law enforcement, security or military experience.
- Must be able to analyze and evaluate situations and determine appropriate action or response in emergency situations.
- Must work well under pressure.
- The ability to multitask, prioritize, write a clear and concise report, clearly communicate instructions and operate under University/Departmental rules, regulations, policies and procedures.
- Have basic computer skills, be able to operate close circuit television and access control systems.
Licenses and Certificates:
- Have a valid NJ driver's license and CPR, AED, First Aid certification
- General Office Environment
Special Instructions to Applicants:
- SPLIT SHIFT: Wednesday and Thursday 12:00AM-8:00AM, Friday & Saturday 4:00PM-12:00AM, Sunday 8:00AM-4:00PM
Advertised: Eastern Daylight Time
Back to search results Apply now Refer a friend