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Careers at Seton Hall

Thank you for your interest in working with Seton Hall University. All applicants must create an online application to be considered for any open position. Please note, employment is contingent upon satisfactory criminal and other relevant background investigations. The determination of satisfactory is at the sole discretion of Seton Hall University.

A computer workstation is available in the Human Resources Office for applicants who wish to apply in person. There are also computers available in the Walsh Library. Resumes received outside of the online application process will not be accepted. If special accommodations are needed in order to apply for a position, please contact the Department of Human Resources.

PC Support Specialist

Apply now Job no: 493139
Full time/Part time: Full-time
Location: South Orange
Categories: Staff

The PC Support Specialist provides expert support to the University user community. The types of support provided includes repairs and replacement of faulty equipment, upgrading computers, installing and supporting of University standard software on desktop and laptop computers; as well as providing support for network connectivity and printing on campus

Duties and Responsibilities:

Customer Service:

  • PC Support Specialist are responsible for troubleshooting computer related issues.

Hardware/Software Support:

  • Repairing laptops and desktops computers, ordering computer parts, working with vendors, software and hardware installs, support university events ensuring computers are functioning, documentation.

Mentoring:

  • Mentoring, training on Tech Support processes and procedures and great customer service.

Documentation:

  • Provide accurate documentation on all tasks worked on and completed using trouble ticket system.
  • Works extended hours when needed (late evening, Saturday, Sunday, or holidays).
  • Moving/Installing computer equipment around the university (including off campus sites).

Required Qualifications:

  • Associate's Degree required and a minimum of 3 years of experience in tech support and/or desktop support.
  • A+ certification required, great troubleshooting and customer service skills, good written and verbal communication skills,

Desired Qualifications:

  • Microsoft MCSA, MCSE, Lenovo certification, Network +, familiarity with Service Now, Apple MAC OS

Licenses and Certificates:

  • A+ certification Required

Exempt/Non-Exempt:

  • Non-exempt

Salary Grade:

  • Staff Nonunion - SN140

Physical Demands:

  • lifting, squatting, bending, carrying, standing, stooping, walking, pushing, pulling

Special Instructions to Applicants:

  • Copies of any certifications such as A+, Microsoft, Lenovo, Network +, ITIL
  • The person in this position is required to perform his or her duties at all Seton Hall University locations and facilities, as assigned.

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Advertised: Eastern Standard Time
Applications close:

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